Refund policy

We offer a 5-day return policy. This means you have 5 days from the date of delivery to request a return.

To be eligible for a return, items must be unused, in their original condition, with all tags attached and in the original packaging. Proof of purchase is required.

To initiate a return, please contact us at mallery.performance@gmail.com with your order details. Return instructions and the return address will be provided upon approval.

Items sent back without prior authorization will not be accepted.

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours so we can resolve the issue promptly.

We do not accept returns for:

If you are unsure whether your item qualifies, feel free to contact us.

We do not offer direct exchanges. To receive a different item, please return the original product and place a new order.

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 7 days without providing a reason.

Returned items must meet the same conditions: unused, with tags, and in original packaging, along with proof of purchase.

Once your return is received and inspected, we will notify you of the approval status.

If approved, the refund will be issued to your original payment method within 5–15 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 20 business days from approval, please contact us at mallery.performance@gmail.com.